PRIVACY POLICY

SHIPPING / REFUNDS / RESHIPPING

SHIPPING REFUNDS RESHIPPING

Buyers should be aware there are no FedEx or USPS shipments made on July 4th. Shipping via USPS and FedEx returns to normal on July 5th, if July 5th does not fall over the weekend.

Kratomkilos.com is a company based in North Carolina. For residents of North Carolina, flat rate shipments via USPS typically arrive within one day of purchase.

For residents of South Carolina and Virginia, flat rate shipments via USPS typically arrive within two days of purchase.

For East Coast residents, flat rate shipments via USPS typically arrive in about two days.

For residents of Midwestern states, flat rate shipments via USPS typically arrive within two to three days of purchase.

West Coast residents purchasing goods from the seller can expect flat rate shipments via USPS to arrive in about three days.

All shipment delivery approximations exclude federal holidays and Sundays. Be aware that these approximations are for your convenience ONLY. They are not guarantees of when you should expect delivery. Kratomkilos.com only guarantees that what you buy is shipped from our facility in North Carolina.

After your order is shipped out of our facility, kratomkilos.com is no longer responsible for when the package arrives at the address you specified when you made a purchase. However, we promise to do everything in our power to make sure your packages arrive successfully.

Monday through Friday, orders are shipped same day unless the order is 10 or more kilos or more than $3500. Orders for over 10 kilos or $3500 will be shipped after your wire or credit card payment is received from your bank to our account. Orders must be placed before 2:00 PM (EST) to facilitate same day shipment. Orders placed on Sundays will be shipped on Monday. FedEx and USPS are closed on Sundays. Orders placed on federal holidays are generallys shipped the next business day.

If you choose FedEx to deliver your package, be aware that FedEx overnight shipping policies state that orders will typically arrive in one business day from the time of the shipment. For example, if you ordered goods on Friday prior to 2:00 PM (EST) using FedEx Overnight, your package won’t arrive at your address until Monday.

If you choose FedEx Second Day shipping, the policy states that all orders typically arrive in two business days from the time the package is shipped out of our facility.

Packages shipped via USPS are subject to USPS policy that states delivery times will vary according to destination zip codes and origin of the shipment. USPS provides customers with estimated delivery times of their packages on the USPS website.

Please remember our 11:00 AM (EST) same day shipping policy when you order from kratomkilos.com. If you have questions about the different ways to ship your goods to your location, please contact us for more information. We are happy to help our customers in any way possible.